What you get to do in this role:

As an Evening/Weekends/Morning Front Desk Agent, you will represent the hotel to the guest throughout all stages of their stay, working with hotel personnel to ensure superior customer care.

• Register guests, assign rooms, and accommodate special requests.
• Ensure guests have a pleasant stay and smooth checkout.
• Maintain an inventory of vacancies, reservations, and room assignments.
• Possess a working knowledge of the reservations department.
• Assist with same-day reservations and cancellations.
• Know room locations, types of rooms available, and room rates.
• Coordinate guest room maintenance with the engineering division.
• Use persuasive selling techniques to sell rooms and promote other hotel services.
• Know daily activities and meetings taking place in the hotel.
• Report unusual occurrences or requests to the manager.
• Manage and resolve guest complaints in a professional manner.
• Maintain customers’ privacy and professionalism at all times.
• Perform other duties as assigned.

What candidate traits are needed to be successful in this role?

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate professionally with the public, hotel staff, and management.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to credit, check cashing, and cash handling policies.
• Ability to learn safety, emergency, and accident prevention procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Job Details:

• Job Types: Full-time, Part-time
• Salary: From $15.00 per hour
• Expected hours: 20 – 40 per week
• Schedule: 8-hour shift, Weekends as needed
• Work setting: In-person
• Relocation: South Beloit, IL 61080 (Required)

What you get to do in this role:

As a Hotel Housekeeper, you will clean and prepare guest rooms and public areas, meeting established standards to assure guest satisfaction and maximize revenues.

• Maintain hotel rooms and building to ensure a safe and clean experience for guests, associates, and vendors.
• Set up cleaning carts with supplies and maintain carts and storerooms in an organized fashion for efficiency.
• Clean windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways.
• Wash shower walls and tubs, clean toilets, stall walls, exposed pipes, mirrors, sinks, and walls to maintain clean and sanitary restrooms.
• Replace towels, soaps, and room amenities; restock literature that has been removed or is soiled/torn.
• Wash hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled spots.
• Dust and polish furniture, fixtures, and wall hangings.
• Strip bed of linens and remake with fresh linens.
• Check closet for cleanliness, wipe closet doors, handle, shelves, and restock guest room supplies (e.g., hangers, extra blankets, extra pillows).
• Vacuum rooms, public areas, and hallways.
• Inspect door and window locks to ensure they are in working order; alert management to any unsecured or unsafe situations.
• Check lights and remotes to ensure they are in working order.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Perform other duties as assigned.

What candidate traits are needed to be successful in this role?

• Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
• Ability to scrub and scour surfaces, extend arms overhead, bend, and stoop to perform cleaning tasks.
• Ability to push and/or pull equipment weighing up to 100 lbs.
• Ability to lift a maximum of 50 lbs.
• Ability to communicate effectively with guests and associates.
• Ability to work a flexible schedule, including weekends and holidays.

Job Details:

• Job Types: Part-time
• Salary: From $15.00 per hour
• Expected hours: 10 – 20 per week
• Schedule:On Call, Weekends as needed
• Work setting: In-person
• Relocation: South Beloit, IL 61080 (Required)

Equal Employment Opportunity:

Our hotel maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.