Best Western Legacy Inn & Suites
Front Desk Agent
South Beloit, Illinois
- Type
- Full-time or part-time
- Hours
- 20–40 per week
- Pay
- From $15 per hour
- Schedule
- First or second shift; weekends as needed
What you’ll do
Represent the hotel throughout each guest’s stay and work with hotel personnel to provide attentive customer care.
- Register guests, assign rooms, accommodate requests, and support smooth checkouts.
- Assist with reservations, cancellations, room inventory, and room assignments.
- Share accurate information about room types, rates, hotel services, daily activities, and the local area.
- Coordinate maintenance needs and report unusual occurrences to management.
- Resolve guest concerns professionally while protecting guest privacy.
What you’ll bring
- High school diploma or equivalent; hotel experience is preferred.
- Professional communication and telephone etiquette.
- Ability to learn reservation systems, front-office equipment, safety procedures, and cash-handling policies.
- Availability for a flexible schedule, including weekends and holidays.